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- in case of credit, enter restocking fee and remove/reduce freight credit
- write an admin comment about the order (only shown in admin, not for the customer)
- you can remove products from the RMA using the checkboxes for each line
- if you are not ready to make a decision, click on update to save comments and restocking fee
- select credit, replacement, advance replacement, reject or cancel and click on make decision
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advance replacement means that you send the customer a new product before he returns the defective one. if customer applies for a refund, the default restocking fee is automatically suggested
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